Barieri pri komunikacija |
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| BorisVM | - It would use appropriate language (e.g. no poor use of jargon; written so that the intended recipient can understand) - It would go only to who should receive it - not everyone - It would use the right medium to communicate the information - The information would get to the recipient in good time for it to be used Taking the above list, it easy to produce a list of how communications go wrong: - Information is omitted or distorted by the sender - Information is misunderstood due to the use of inappropriate jargon or lack of clarity - Information is presented using an inappropriate medium (e.g. via email rather than in a proper report, or via telephone when face-to-face is better) - Information arrives too late, or incomplete Barriers to good communication Research suggests that, amongst the many reasons why information fails to be communicated, the following are the main barriers: - Different status of the sender and the receiver (e.g. a senior manager sends a memo to a production supervisor - who is likely to pay close attention to the message. The same information, conveyed in the opposite direction might not get the attention it deserves) - Use of jargon - employees who are "specialists" may fall for the trap of using specialist language for a non-specialist audience (e.g. the IT technician who cannot tries to explain how users should log onto a network, in language that sounds foreign to most users of the network) - Selective reporting - where the reporter gives the recipient incorrect or incomplete information - Poor timing - information that is not immediately relevant (e.g. notice of some deadline that seems a long way off) is not always actioned straightaway - Conflict - where the communicator and recipient are in conflict; information tends to be ignored or distorted |
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